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Important Information

  • Important Update: New service charges come into effect on Sunday, 1 November 2020. You are advised to check for updated information on this website prior to submitting an application.
  • IMPORTANT

    Following Ministerial Instructions issued by the Minister of Citizenship and Immigration of Canada on 9 April, 29 April, 19 May, 9 June and 1 July 2020 applicants can no longer submit an application for temporary residence in paper at the VAC. New Ministerial Instructions issued on 1 October 2020 have extended this measure until 31 January 2021 with some exemptions. Please check the IRCC website to find out more about these exemptions.

    Most applications for temporary residence must continue to be submitted online via IRCC’s website: https://www.canada.ca/en/services/immigration-citizenship.html

    If you submitted an application for temporary residence in paper to the VAC and are not eligible under one of these exemptions, your application will be returned to you.

    Please note that as of 1 July 2020, the Minister of Citizenship and Immigration of Canada lifted the suspension on the processing of temporary resident visa (visitor visa) applications. Although processing of applications has resumed, travel restrictions to Canada remain in place. For more details, visit the IRCC website.

  • For important updates regarding validity of you Biometric Instruction Letters, please visit: https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/biometrics.html

    Please note that VFS does not have information about the status of an application that has been submitted online or being processed at the Visa Office. If you require information about the status of your application, please contact IRCC directly by completing the Web Form

    Additional information can be found on IRCCs Covid-19 page https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19.html

  • One-Way courier:

    Due to the ongoing Covid-19 outbreak, all passports will only be returned using the courier services offered by the Visa Application Centers.
    The Visa Application Center is offering courier services at a discount of 10% on the courier prices listed in the pricing table on this website. This discounted rate will only be available from March 2020 until further notice.
  • Two-way courier:

    • Due to the ongoing Covid-19 outbreak, the Visa Application Centre is only accepting applications for biometrics exempt applicants via the courier service offered by the VAC. All passports will also only be returned using the courier services offered by the Visa Application Centre.
  • The Visa Application Centre is offering courier services at a discount of 10% on the courier prices listed in the pricing table on this website. This discounted rate will only be available from March 2020 until further notice
  • As a precautionary measure and in order to avoid the spread of the COVID-19, visitors to VFS Global offices showing flu symptoms, frequent sneezing or coughing will not be allowed to enter to the VAC. We apologize for the inconvenience and thank you for your cooperation.
  • IMPORTANT UPDATE:

    Due to the ongoing Covid-19 outbreak, we highly recommend customers who wish to request Information services to do so via the website and contact center only.

  • Due to the ongoing Covid-19 outbreak we highly recommend customers to submit their passports by mail/courier once the passport letter is received from the Visa Office and also if they are applying in paper and don’t need to provide biometrics.
  • Please click here to Find Form and Guides.
  • Important: Please be informed that starting 01 August 2019, the visa and biometric fees must be paid online at IRCC website. Pay your fees online through IRCC website:
    1. Pay your fees online through IRCC website..
    2. Please note that payments must be made with a credit card that is valid for international transactions online.
    3. For your convenience you can use the self-service kiosk station at the VAC to pay GC fees online to IRCC.

  • IMPORTANT INFORMATION

    Booking an appointment* with VFS Global to submit your Canada visa application is a free service. Beware of persons who may demand payment for it.

    The Premium Lounge service, which is available at an extra charge, is optional, and availing it is at your sole discretion.

    Opting for the Premium Lounge service does not guarantee faster processing or a positive decision on your application.

    *To book an appointment, please visit: www.vfsglobal.com or

    Call: 5715088184

    E-mail: info.cancol@vfshelpline.com

  • “Booking of appointments for enrolling your biometrics at the VAC is absolutely free of cost. No payment should be made to outside parties for the booking of your appointment. In case you are unable to book an appointment via the website, you should reach out to our Contact Centre and/or VAC directly. For more information on how to contact us, please refer to our Contact page.”
  • Important notice: Please be informed that the appointment scheduling service is necessary only for providing your biometric information. Please make your appointment when you consider you have all the necessary documents.
  • Since July 31, 2018 – applicants from Europe, Middle East and Africa
  • Starting December 31, 2018 – applicants from Asia, Asia Pacific and the Americas
  • To find out if you need to give biometrics, please visit http://www.cic.gc.ca/english/visit/biometrics.asp
  • Please note that appointments are mandatory in order to enroll biometrics at the Visa Application Centre. A planned visit with a preferred time slot at the Visa Application Centre guarantees prompt service thus eliminating longer waiting time resulting in inconvenience.
  • Applicants requesting emergency appointments for the purpose of biometric collection may do so provided suitable proof of the emergency is presented at the time of the appointment. Suitable proof may include a note or other documentation from an official. Please note that this proof only needs to be presented and will not be collected by the VAC, and that this will provide an emergency biometric appointment but not affect IRCC’s processing time for the application. For any further information or questions, the Contact Centre is able to assist with any inquiries.
  • Please click here to Schedule an Appointment

    Please note, for the sole purpose of scheduling an appointment, TT Services will collect Personal Information from you. A consent form will be required authorizing the same.

  • All applicants are requested to provide the latest version of the application forms and applicable checklist available on the Immigration, Refugees and Citizenship Canada (IRCC) website. Please click here to Find Form and Guides.
  • The Electronic Travel authorization (eTA) from IRCC  is a new entry requirement for visa-exempt foreign nationals (apart from U.S. citizens and other specified exempt travelers) travelling to Canada by air. The online application is available at www.Canada.ca/eTA
  • The decision to issue or refuse a visa is made solely by immigration officers of IRCC.

    All applications will be assessed in accordance with Canada’s immigration visa rules and guidelines. Canada Visa Application Centre has no role or influence over the outcome of an application and will not offer any evaluative advice.

  • Beware of fraudulent job offers. For more details – click here